Customer Support


Privacy Policy

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on this website

Who is the responsible party for the recording of data on this website (i.e. the “controller”)?

The data on this website is processed by the operator of the website, whose contact information is available under section “Information Required by Law” on this website.

How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.

Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access this website.

What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency.

Please do not hesitate to contact us at any time under the address disclosed in section “Information Required by Law” on this website if you have questions about this or any other data protection related issues.

Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs.

For detailed information about these analysis programs please consult our Data Protection Declaration below.

2. Hosting and Content Delivery Networks (CDN)

External Hosting

This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.

The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).

Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.

Execution of a contract data processing agreement

In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with our host.

3. General information and mandatory information

Data protection

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.

Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.

Information about the responsible party (referred to as the “controller”)

The data processing controller on this website is:

Tuner Source Llc
5199 NW 74th Ave
Miami, FL 33166

Phone: 305.718.4474
E-mail: [email protected]

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).

Information on data transfer to the USA

Our website uses, in particular, tools from companies based in the USA. When these tools are active (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), your personal information may be transferred to the US servers of these companies. We must point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are required to release personal data to security authorities without you as the data subject being able to take legal action against this. The possibility cannot therefore be excluded that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for monitoring purposes.  We have no influence over these processing activities.

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6 SECT. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21 SECT. 1 GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21 SECT. 2 GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.”

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases:

  • In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
  • If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
  • If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

4. Recording of data on this website

Cookies

Our websites and pages use what the industry refers to as “cookies.” Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them or they are automatically eradicated by your web browser.

In some cases it is possible that third party cookies are stored on your device once you enter our site (third party cookies). These cookies enable you or us to take advantage of certain services offered by the third party (e.g. cookies for the processing of payment services).

Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of the cookies (e.g. the shopping cart function or the display of videos). The purpose of other cookies may be the analysis of user patterns or the display of promotional messages.

Cookies, which are required for the performance of electronic communication transactions (required cookies) or for the provision of certain functions you want to use (functional cookies, e.g. for the shopping cart function) or those that are necessary for the optimization of the website (e.g. cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6 Sect. 1 lit. f GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of cookies to ensure the technically error free and optimized provision of the operator’s services. If your consent to the storage of the cookies has been requested, the respective cookies are stored exclusively on the basis of the consent obtained (Art. 6 Sect. 1 lit. a GDPR); this consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.

In the event that third party cookies are used or if cookies are used for analytical purposes, we will separately notify you in conjunction with this Data Protection Policy and, if applicable, ask for your consent.

Server log files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

  • The type and version of browser used
  • The used operating system
  • Referrer URL
  • The hostname of the accessing computer
  • The time of the server inquiry
  • The IP address

This data is not merged with other data sources.

This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your agreement (Art. 6 Para. 1 lit. a GDPR) if this has been requested.

The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.

Configurator

The creation of your individual configuration is realized by an external service provider. The personal data required to send your configuration by e-mail is sent directly to you and to us via our own mail server and is automatically deleted by the external service provider's system 24 hours after processing. If you do not agree to be contacted, we will of course not contact you. Your data will also not be passed on to third parties. For market research purposes we reserve the right to view the configurations created.

The external service provider is used in the interest of a safe, fast and efficient provision of the configurator by a professional provider (Art. 6 para. 1 lit. f GDPR).

The external provider will only process your data to the extent necessary to fulfil its performance obligations and will follow our instructions with regard to this data.

Execution of a contract data processing agreement
In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with our host.

Request by e-mail or telephone

If you contact us by e-mail or telephone, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

These data are processed on the basis of Art. 6 Sect. 1 lit. b GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6 Sect. 1 lit. f GDPR) or on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR) if it has been obtained.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. Google may consolidate these data in a profile that is allocated to the respective user or the user’s device.

Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g. cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored. We would like to point out that after being activated (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), data will be transferred to Google (privacy policy) in the USA. The USA is considered by the European Court of Justice to be a country with a level of data protection that is inadequate by EU standards. If your given consent is limited to the use of "required cookies" only, the transfer described above will not take place.

This analysis tool is used on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

IP anonymization

On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyze your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.

Browser plug-in

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.

Contract data processing

We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.

Archiving period

Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 26 month. For details please click the following link: https://support.google.com/analytics/answer/7667196?hl=en

Facebook Pixel

To measure conversion rates, this website uses the visitor activity pixel of Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too.

This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyze the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns.

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data.

The use of Facebook Pixel is based on Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.

You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under  https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook.

If you do not have a Facebook account, you can deactivate any user based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

We would like to point out that after being activated (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), data will be transferred to Facebook in the USA. The USA is considered by the European Court of Justice to be a country with a level of data protection that is inadequate by EU standards. If you do not use Facebook and your given consent is limited to the use of "required cookies" only, the transfer described above will not take place.

Hotjar

This website uses Hotjar, an analysis software produced by Hotjar Ltd. („Hotjar“) (http://www.hotjar.com, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe). With Hotjar it is possible to measure and evaluate usage behaviour (clicks, mouse movements, scrolling height, etc.) on our website. The information generated by the tracking code and cookies about your visit to our website is then submitted to and stored on the Hotjar server in Ireland.

The following information is collected by the tracking code and cookies:

  • the IP address of your device (collected and stored in an anonymous format);
  • your email address including your first and last name, insofar as you have made this available to us through our website;
  • the screen size of your device;
  • device type and browser information;
  • geographical location (country only);
  • your preferred language for viewing our website;
  • mouse events (movement, position and clicks);
  • and keystrokes.

The following data is automatically generated by our server when Hotjar is used:

  • related domain;
  • pages visited;
  • geographical location (country only);
  • your preferred language for viewing our website;
  • and data and time that the website was accessed.

Hotjar will use this information to evaluate your usage of our website, to generate reports about this usage as well as about other services related to this usage and for internet analysis. To provide these services, Hotjar also uses third-party services such as Google Analytics and Optimizely. These third-parties can store data that your browser transmits as part of your website visit such as cookies and IP requests. Further information concerning the terms and conditions of use and data privacy by Google Analytics and Optimizely can be found at http://www.google.com/analytics/terms/us.html resp. https://www.google.de/intl/en/policies/ and https://www.optimizely.com/privacy/. The cookies that Hotjar uses have different periods of validity: some remain valid for 365 days, others just for the duration of your current visit to our website. If you continue to use this website, you agree to the processing of data by Hotjar and its third-party providers (including their respective data protection policies) as outlined above. You can prevent Hotjar from collecting data by clicking on the following link and following the instructions detailed there: https://www.hotjar.com/opt-out. Further information concerning Hotjar's privacy policy can be found at https://www.hotjar.com/privacy.

6. Newsletter

Newsletter data

If you would like to subscribe to the newsletter offered on this website, we will need from you an e-mail address as well as information that allow us to verify that you are the owner of the e-mail address provided and consent to the receipt of the newsletter. No further data shall be collected or shall be collected only on a voluntary basis. We shall use such data only for the sending of the requested information and shall not share such data with any third parties.

The processing of the information entered into the newsletter subscription form shall occur exclusively on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR). You may revoke the consent you have given to the archiving of data, the e-mail address and the use of this information for the sending of the newsletter at any time, for instance by clicking on the “Unsubscribe” link in the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place to date.

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain unaffected.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest.

CleverReach

This website uses CleverReach for the sending of newsletters. The provider is the CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service that can be used to organize and analyze the sending of newsletters. The data you have entered for the purpose of subscribing to our newsletter (e.g. e-mail address) are stored on servers of CleverReach in Germany or in Ireland.

Newsletters we send out via CleverReach allow us to analyze the user patterns of our newsletter recipients. Among other things, in conjunction with this, it is possible how many recipients actually opened the newsletter e-mail and how often which link inside the newsletter has been clicked. With the assistance of a tool called Conversion Tracking, we can also determine whether an action that has been predefined in the newsletter actually occurred after the link was clicked (e.g. purchase of a product on this website). For more information on the data analysis services by CleverReach newsletters, please go to: https://www.cleverreach.com/en/features/reporting-tracking/.

The data is processed based on your consent (Art. 6 Sect. 1 lit. a GDPR).  You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation.

If you do not want to permit an analysis by CleverReach, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message. Moreover, you can also unsubscribe from the newsletter right on the website.

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain unaffected.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest.

For more details, please consult the Data Protection Provisions of CleverReach at: https://www.cleverreach.com/en/privacy-policy/.

Execution of a contract data processing agreement

We have entered into a contract data processing agreement with the provider of CleverReach and implement the strict provisions of the German data protection agencies to the fullest when using CleverReach.

7. Plug-ins and Tools

YouTube with expanded data protection integration

Our website embeds videos of the website YouTube. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in the expanded data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. Nevertheless, this does not necessarily mean that the sharing of data with YouTube partners can be ruled out as a result of the expanded data protection mode. For instance, regardless of whether you are watching a video, YouTube will always establish a connection with the Google DoubleClick network.

As soon as you start to play a YouTube video on this website, a connection to YouTube’s servers will be established. As a result, the YouTube server will be notified, which of our pages you have visited. If you are logged into your YouTube account while you visit our site, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account.

Furthermore, after you have started to play a video, YouTube will be able to place various cookies on your device or comparable technologies for recognition (e.g. device fingerprinting). In this way YouTube will be able to obtain information about this website’s visitors. Among other things, this information will be used to generate video statistics with the aim of improving the user friendliness of the site and to prevent attempts to commit fraud.

Under certain circumstances, additional data processing transactions may be triggered after you have started to play a YouTube video, which are beyond our control.

The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 Sect. 1 lit. f GDPR, this is a legitimate interest. If a corresponding agreement has been requested, the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under: https://policies.google.com/privacy?hl=en.

We would like to point out that if you use YouTube (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), data will be transferred to Google (privacy policy) in the USA. The USA is considered by the European Court of Justice to be a country with a level of data protection that is inadequate by EU standards. If you do not use YouTube and your given consent is limited to the use of "required cookies" only, the transfer described above will not take place.

Google Maps

Via an API, this website uses the mapping service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is transferred to one of Google’s servers in the United States, where it is archived. The operator of this website has no control over the data transfer.

We would like to point out that after being activated (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), data will be transferred to Google (privacy policy) in the USA. The USA is considered by the European Court of Justice to be a country with a level of data protection that is inadequate by EU standards. If you do not use Google Maps, the transfer described above will not take place.

We use Google Maps to present our online content in an appealing manner and to make the locations disclosed on our website easy to find. This constitutes a legitimate interest as defined in Art. 6 Sect. 1 lit. f GDPR. If a respective declaration of consent has been obtained, the data shall be processed exclusively on the basis of Art. 6 Sect. 1 lit. a GDPR. This declaration of consent may be revoked at any time.

For more information on the handling of user data, please review Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.




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At a glance.

TECHART PROTECT and TECHART TECHTRONIC Warranty.

Warranty options:   TECHART PROTECT TECHART PROTECT TECHART TECHTRONIC
    for vehicles registered in Germany for vehicles
registered in Europe
(EU as well as Switzerland and Norway)
for vehicles registered outside Europe
statutory warranty covering TECHTRONIC engine management   yes yes yes
Warranty covering the complete vehicle:        
- combustion engine   yes yes yes
- electric engine / hybrid components   yes yes  
- fuel? / cooling system   yes yes  
- drivetrain / gearbox   yes yes yes
- suspension / steering   yes yes  
- braking system   yes yes  
- heating / air-condition   yes yes  
- electrical system   yes yes  
- body   yes yes  
111 point check   yes yes  
Free choice of repair shop upon agreement with warrantor   yes yes  
Come Back Routing including mobility warranty:        
- roadside accident & breakdown assistance   yes    
- towing service   yes    
- repair shop courtesy car service   yes    
- accomodation   yes    
- rental car   yes    
- train journey   yes    
- Pick?up / vehicle transport service   yes    
materian and labor cost included   yes yes yes
own contribution   0% 0% 0% up to 50,000 km mileage,
beyond: 10% cost sharing
per 10,000 km or part thereof
advance payment   0% 0% 0%
Validity period:   24 months if contracted up to 12 months after first registration 24 months if contracted up to 12 months after first registration according to remaining Porsche Waranty period
    12 months if contracted later than 12 months after first registration 12 months if contracted later than 12 months after first registration  
Mileage limit   unlimited unlimited 100,000 km

warranty validity ends at 100,000 km
or 2 years after first registration
Assurance renewable   up to 7 years/150,000 km up to 7 years/150,000 km  
Validity:   Europe-wide Europe-wide world-wide
Warranty remains valid if vehicle is sold to end user   yes yes yes
Warranty remains valid if vehicle is sold to commercial retailer       yes



 



By the way: how about some clarity about your Porsche Warranties if your Porsche is TECHART-refined?

Myths and Facts.


"Does the statutory warranty for defects in my vehicle cease to be valid due to TECHART individualization?"

"Does my Porsche's New Vehicle Guarantee cease to be valid?"

"And how about the Porsche Approved Pre-Owned Car Guarantee?"


Put your mind at rest. - It's TECHART.

Incorrect and misleading claims made by some dealers and vehicle sellers keep on leading to concerns being raised in current and prospective TECHART customers. An example of this is the claim that the vehicle manufacturer routinely advises that using accessories not approved by them leads to forfeiture of the guarantee overall. It is an unfortunate fact that incorrect and misleading assertions are also made on a frequent basis with respect to the vehicle warranty.
Don't let these assertions get to you.

TECHART would like to provide more clarity on the topic of warranties and guarantees and prevent any possible concerns caused by misleading assertions on the part of third parties. With this in mind, on the pages that follow we have commented on the questions and fallacies relating to these issues that come up most frequently1.

However, if you cannot find the answer to your question, please do not hesitate to contact us.

 

1 The law of the Federal Republic of Germany constitutes the basis for our comments. In other countries, particularly outside the European Union, different rules and statutory arrangements may apply as the case may be.



1. An explanation of guarantees and warranties (due to German Law)

1.1. Warranty for defects – what are they exactly?

The warranty for defects rules your statutory rights as purchaser with respect to the seller if there is a defect in the purchased item. The seller can indeed partially modify these rights by way of terms and conditions; however they cannot completely evade the consequential obligations. This statutory warranty for defects is applicable in relation to vehicle sellers or vehicle dealers and is connected to the purchase agreement.


1.2. How does it differ from a guarantee?

Due to German Law, there is a difference between the statutory warranty and the voluntary guarantee. By contrast, the seller or a third party (e.g. the vehicle manufacturer) grants a guarantee voluntarily – from a legal perspective. These guarantees often establish your rights as purchaser in the event of a defect; however in doing so go beyond the scope of the seller's statutory obligations or make it easier for you to claim against the seller in comparison with the statutory arrangements via the warranty. Should a third party (e.g. the vehicle manufacturer) provide a guarantee they shall be liable under the given alongside the seller.

Your claims under a guarantee and your statutory warranty claims exist independently of each other. Should the preconditions for applying the guarantee not be present you are still left with the option to assert your statutory warranty rights (in addition).



2. Frequent questions and fallacies on the topic of warranties

2.1 What rights can you as purchaser of a vehicle assert in the event of a defect?

If a purchased item is defective, you as purchaser may first of all request subsequent performance by way of a replacement being supplied or a repair. In the context of vehicle purchases only a repair is taken into consideration as a rule. The seller may refuse to supply a replacement immediately for reasons of proportionality.

Should the subsequent performance fail you may withdraw from the contract or reduce the purchase price. 
In particular cases you may also assert further claims.


2.2. Does the statutory warranty for defects in your vehicle cease to be valid due to TECHART individualization?

No, the statutory warranty for defects in your vehicle does not cease to be valid.German statutory legislation concerning warranties for defects even contains provisions relating to circumstances where a defective item has been remodeled. This provision would be redundant if remodeling – and this is what TECHART individualization is – led to your warranty rights ceasing to be valid. A general exclusion of your warranty rights by the vehicle manufacturer or the seller is not permissible in German law.

In a press release dated 3-6-2009 the German Association of Automobile Tuners [Verband Deutscher Automobil Tuner e.V.] (VDAT) has already provided clarification regarding this point:
“In principle, accessories from independent suppliers do not jeopardise the guarantee.”


2.3 Can TECHART individualization have other impacts on the guarantee for defects in your vehicle?

When ascertaining whether there is a defect, TECHART individualization can only have an impact on your vehicle's warranty for defects if the fitting of TECHART products causes changes to be made, which directly affect the defective area and lead to the vehicle thus no longer being in its original condition. Nevertheless, in this case the warranty for defects for TECHART products takes effect. Therefore, you have no need to worry about the warranty for defects “ceasing to be valid”.

Or put another wayif TECHART individualization has nothing to do with the defect that has arisen, your vehicle seller, e.g. your dealer, is liable for the defect in an unchanged manner. However, should TECHART individualization be verifiably responsible for the defect, claims under the warranty for defects do not arise against the vehicle seller but against TECHART.

VDAT provides the following example in this context: “A warranty claim for a defective window lift may not be rejected because alloy wheel rims from the open accessories market have been built in”.

2.4. Do Porsche's General Terms and Conditions restrict the warranty for defects for your vehicle if individualization is undertaken using TECHART products?

No. Porsche's Terms and Conditions  do not include any provisions restricting the statutory rights with respect to warranty for defects. This would not be permissible for private purchases under German law, either. According to the Terms and Conditions, certain modifications of the statutory arrangements apply with respect to liability for compensation. However, these apply irrespective of whether the vehicle is individualized or not.

 

2 Porsche terms and conditions of sale for new Porsche vehicles (vehicles) and original Porsche spare parts, accessories and replacement parts" (parts) for Germany, status as at 2009/2014



3. Frequent questions and fallacies on the topic of guarantees

3.1 What types of guarantee does the vehicle manufacturer offer?

As a rule, a new car guarantee is offered for new vehicles (in the case of Porsche: “The Porsche New Vehicle Guarantee”) and a pre-owned car guarantee (in the case of Porsche: “The Porsche Approved Pre-Owned Car Guarantee”) for second-hand, pre-owned vehicles3.

 

3 Porsche New Vehicle Guarantee, status as at 2009/2014 and Porsche Approved Pre-Owned Car Guarantee, status as at 2009/2012

 

3.2 Does TECHART individualization preclude these guarantee claims per se?

a) Does the Porsche New Vehicle Guarantee cease to be valid?

No, your guarantee claims under the Porsche New Vehicle Guarantee do not cease to be valid due to TECHART individualization per se. Especially the guarantee conditions of the Porsche New Vehicle Guarantee do not contain any such provision. In accordance with item III, 2c) of the guarantee conditions this only ceases to apply if defects have arisen due to parts being been built into the vehicle, the use of which Porsche has not approved or the vehicle has been altered in a manner not approved by Porsche (e.g. through individualization).

Thus, the Porsche New Vehicle Guarantee Warranty solely ceases to be valid if a defect has arisen and the customization is a causative factor behind this defect. 

b) Does the Porsche Approved Pre-Owned Car Guarantee cease to be valid?

If a Porsche Approved Pre-Owned Car Guarantee already exists for the vehicle, according to item 2.1 (7) of the General Policy Conditions of the Porsche Approved Guarantee Insurance such damage is excluded from the insurance cover, which has arisen due to parts being built into the vehicle, the use of which has not been approved by the manufacturer or the vehicle has been modified in a manner not approved by the manufacturer.

Thus, according to the policy conditions in the event of damage, such damage is only excluded from the insurance cover of an existing Porsche Approved Pre-Owned Car Guarantee, for which the individualization has been is a causative factor.

The following applies to a Porsche Approved Pre-Owned Car Guarantee being taken out for the first time or it being extended: should TECHART parts have already been built into the vehicle, according to the guarantee conditions Porsche may decline an application for a Porsche Approved Pre-Owned Car Guarantee to be taken out for the first time or extended, since there is no obligation to grant a Pre-Owned Car Guarantee.

Therefore, if requested TECHART offers a vehicle guarantee as an additional item, which provides coverage for individualized and pre-owned vehicles. TECHART would be happy to advise you of the details and conditions .

So, as a TECHART customer you are comprehensively covered even after your vehicle has been individualized or modified by TECHART products.

 

4 The scope and content of the guarantee offered by TECHART solely ensue from the TECHART guarantee conditions. The guarantee must be concluded in writing, explicitly and separately with TECHART. The TECHART guarantee conditions shall prevail.



4. Always play it safe. Genuine TECHART for your Porsche model.

Your interest in original TECHART brand products for individualizing your Porsche model is a clear indication that you do appreciate the values of an internationally renowned brand. In the case of TECHART, these include the high quality of materials and workmanship, the comprehensive MOT and safety tests as well as the design development of our aerodynamic products in the wind tunnel. Or put another way: the core values of a premium brand, made in Germany.

We want you to experience the added value offered by the quality of this brand even in the event of a defect in your vehicle.

TECHART or the TECHART dealer is liable under the contract concluded with you as a customer even under the statutory warranty for defective parts and services as well as the damage resulting therefrom – that is if a TECHART product is responsible for a “fault”.

With TECHART engine enhancement powerkits, such as TECHART powerkits with the TECHTRONIC® engine management system, TECHART is raising the bar even higher: to ensure enhanced performance based on the TECHTRONIC® engine management system, alongside the statutory warranty for defects TECHART offers a TECHART guarantee for defects in the engine and gearbox in accordance with the TECHTRONIC® guarantee conditions5.

 

5 The scope and content of the guarantee offered by TECHART solely ensue from the TECHART guarantee conditions. The guarantee must be concluded in writing, explicitly and separately with TECHART. The TECHART guarantee conditions shall prevail.

Please do not hesitate to get in touch with us if you would like us to advise you individually so as to clear up any further queries relating to the TECHART individualization of your Porsche model.

Learn more about the TECHART PROTECT warranty and mobility services as well as the TECHART TECHTONIC Warranty.


All sales are final. No returns

TechArt products are made in Germany and must be imported into the US. Products that are not in stock in the US will require a 2 week lead-time. Most of the carbon fiber products require approximately 5-6 weeks for delivery.

If your purchase is time sensative, please contact us for a delivery timeframe PRIOR to making your purchase. We are working very diegently to get all orders filled within this timeframe. 

A sales represenative will always contact you in the event that a part is on BO or NLA. 

Once your order is "ready to ship," you will receive an email with your tracking number and your order will be shipped using the method you chose at checkout. 

All manufacture warranties apply.  All TechArt products offer up to two year warranty from material defects.



Privacy Policy

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on this website

Who is the responsible party for the recording of data on this website (i.e. the “controller”)?

The data on this website is processed by the operator of the website, whose contact information is available under section “Information Required by Law” on this website.

How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.

Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access this website.

What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency.

Please do not hesitate to contact us at any time under the address disclosed in section “Information Required by Law” on this website if you have questions about this or any other data protection related issues.

Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs.

For detailed information about these analysis programs please consult our Data Protection Declaration below.

2. Hosting and Content Delivery Networks (CDN)

External Hosting

This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.

The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).

Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.

Execution of a contract data processing agreement

In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with our host.

3. General information and mandatory information

Data protection

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.

Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.

Information about the responsible party (referred to as the “controller”)

The data processing controller on this website is:

Tuner Source Llc
5199 NW 74th Ave
Miami, FL 33166

Phone: 305.718.4474
E-mail: [email protected]

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).

Information on data transfer to the USA

Our website uses, in particular, tools from companies based in the USA. When these tools are active (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), your personal information may be transferred to the US servers of these companies. We must point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are required to release personal data to security authorities without you as the data subject being able to take legal action against this. The possibility cannot therefore be excluded that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for monitoring purposes.  We have no influence over these processing activities.

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6 SECT. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21 SECT. 1 GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21 SECT. 2 GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.”

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases:

  • In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
  • If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
  • If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

4. Recording of data on this website

Cookies

Our websites and pages use what the industry refers to as “cookies.” Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them or they are automatically eradicated by your web browser.

In some cases it is possible that third party cookies are stored on your device once you enter our site (third party cookies). These cookies enable you or us to take advantage of certain services offered by the third party (e.g. cookies for the processing of payment services).

Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of the cookies (e.g. the shopping cart function or the display of videos). The purpose of other cookies may be the analysis of user patterns or the display of promotional messages.

Cookies, which are required for the performance of electronic communication transactions (required cookies) or for the provision of certain functions you want to use (functional cookies, e.g. for the shopping cart function) or those that are necessary for the optimization of the website (e.g. cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6 Sect. 1 lit. f GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of cookies to ensure the technically error free and optimized provision of the operator’s services. If your consent to the storage of the cookies has been requested, the respective cookies are stored exclusively on the basis of the consent obtained (Art. 6 Sect. 1 lit. a GDPR); this consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.

In the event that third party cookies are used or if cookies are used for analytical purposes, we will separately notify you in conjunction with this Data Protection Policy and, if applicable, ask for your consent.

Server log files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

  • The type and version of browser used
  • The used operating system
  • Referrer URL
  • The hostname of the accessing computer
  • The time of the server inquiry
  • The IP address

This data is not merged with other data sources.

This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your agreement (Art. 6 Para. 1 lit. a GDPR) if this has been requested.

The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.

Configurator

The creation of your individual configuration is realized by an external service provider. The personal data required to send your configuration by e-mail is sent directly to you and to us via our own mail server and is automatically deleted by the external service provider's system 24 hours after processing. If you do not agree to be contacted, we will of course not contact you. Your data will also not be passed on to third parties. For market research purposes we reserve the right to view the configurations created.

The external service provider is used in the interest of a safe, fast and efficient provision of the configurator by a professional provider (Art. 6 para. 1 lit. f GDPR).

The external provider will only process your data to the extent necessary to fulfil its performance obligations and will follow our instructions with regard to this data.

Execution of a contract data processing agreement
In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with our host.

Request by e-mail or telephone

If you contact us by e-mail or telephone, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

These data are processed on the basis of Art. 6 Sect. 1 lit. b GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6 Sect. 1 lit. f GDPR) or on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR) if it has been obtained.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. Google may consolidate these data in a profile that is allocated to the respective user or the user’s device.

Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g. cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored. We would like to point out that after being activated (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), data will be transferred to Google (privacy policy) in the USA. The USA is considered by the European Court of Justice to be a country with a level of data protection that is inadequate by EU standards. If your given consent is limited to the use of "required cookies" only, the transfer described above will not take place.

This analysis tool is used on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

IP anonymization

On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyze your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.

Browser plug-in

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.

Contract data processing

We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.

Archiving period

Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 26 month. For details please click the following link: https://support.google.com/analytics/answer/7667196?hl=en

Facebook Pixel

To measure conversion rates, this website uses the visitor activity pixel of Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too.

This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyze the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns.

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data.

The use of Facebook Pixel is based on Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.

You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under  https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook.

If you do not have a Facebook account, you can deactivate any user based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

We would like to point out that after being activated (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), data will be transferred to Facebook in the USA. The USA is considered by the European Court of Justice to be a country with a level of data protection that is inadequate by EU standards. If you do not use Facebook and your given consent is limited to the use of "required cookies" only, the transfer described above will not take place.

Hotjar

This website uses Hotjar, an analysis software produced by Hotjar Ltd. („Hotjar“) (http://www.hotjar.com, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe). With Hotjar it is possible to measure and evaluate usage behaviour (clicks, mouse movements, scrolling height, etc.) on our website. The information generated by the tracking code and cookies about your visit to our website is then submitted to and stored on the Hotjar server in Ireland.

The following information is collected by the tracking code and cookies:

  • the IP address of your device (collected and stored in an anonymous format);
  • your email address including your first and last name, insofar as you have made this available to us through our website;
  • the screen size of your device;
  • device type and browser information;
  • geographical location (country only);
  • your preferred language for viewing our website;
  • mouse events (movement, position and clicks);
  • and keystrokes.

The following data is automatically generated by our server when Hotjar is used:

  • related domain;
  • pages visited;
  • geographical location (country only);
  • your preferred language for viewing our website;
  • and data and time that the website was accessed.

Hotjar will use this information to evaluate your usage of our website, to generate reports about this usage as well as about other services related to this usage and for internet analysis. To provide these services, Hotjar also uses third-party services such as Google Analytics and Optimizely. These third-parties can store data that your browser transmits as part of your website visit such as cookies and IP requests. Further information concerning the terms and conditions of use and data privacy by Google Analytics and Optimizely can be found at http://www.google.com/analytics/terms/us.html resp. https://www.google.de/intl/en/policies/ and https://www.optimizely.com/privacy/. The cookies that Hotjar uses have different periods of validity: some remain valid for 365 days, others just for the duration of your current visit to our website. If you continue to use this website, you agree to the processing of data by Hotjar and its third-party providers (including their respective data protection policies) as outlined above. You can prevent Hotjar from collecting data by clicking on the following link and following the instructions detailed there: https://www.hotjar.com/opt-out. Further information concerning Hotjar's privacy policy can be found at https://www.hotjar.com/privacy.

6. Newsletter

Newsletter data

If you would like to subscribe to the newsletter offered on this website, we will need from you an e-mail address as well as information that allow us to verify that you are the owner of the e-mail address provided and consent to the receipt of the newsletter. No further data shall be collected or shall be collected only on a voluntary basis. We shall use such data only for the sending of the requested information and shall not share such data with any third parties.

The processing of the information entered into the newsletter subscription form shall occur exclusively on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR). You may revoke the consent you have given to the archiving of data, the e-mail address and the use of this information for the sending of the newsletter at any time, for instance by clicking on the “Unsubscribe” link in the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place to date.

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain unaffected.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest.

CleverReach

This website uses CleverReach for the sending of newsletters. The provider is the CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service that can be used to organize and analyze the sending of newsletters. The data you have entered for the purpose of subscribing to our newsletter (e.g. e-mail address) are stored on servers of CleverReach in Germany or in Ireland.

Newsletters we send out via CleverReach allow us to analyze the user patterns of our newsletter recipients. Among other things, in conjunction with this, it is possible how many recipients actually opened the newsletter e-mail and how often which link inside the newsletter has been clicked. With the assistance of a tool called Conversion Tracking, we can also determine whether an action that has been predefined in the newsletter actually occurred after the link was clicked (e.g. purchase of a product on this website). For more information on the data analysis services by CleverReach newsletters, please go to: https://www.cleverreach.com/en/features/reporting-tracking/.

The data is processed based on your consent (Art. 6 Sect. 1 lit. a GDPR).  You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation.

If you do not want to permit an analysis by CleverReach, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message. Moreover, you can also unsubscribe from the newsletter right on the website.

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain unaffected.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest.

For more details, please consult the Data Protection Provisions of CleverReach at: https://www.cleverreach.com/en/privacy-policy/.

Execution of a contract data processing agreement

We have entered into a contract data processing agreement with the provider of CleverReach and implement the strict provisions of the German data protection agencies to the fullest when using CleverReach.

7. Plug-ins and Tools

YouTube with expanded data protection integration

Our website embeds videos of the website YouTube. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in the expanded data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. Nevertheless, this does not necessarily mean that the sharing of data with YouTube partners can be ruled out as a result of the expanded data protection mode. For instance, regardless of whether you are watching a video, YouTube will always establish a connection with the Google DoubleClick network.

As soon as you start to play a YouTube video on this website, a connection to YouTube’s servers will be established. As a result, the YouTube server will be notified, which of our pages you have visited. If you are logged into your YouTube account while you visit our site, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account.

Furthermore, after you have started to play a video, YouTube will be able to place various cookies on your device or comparable technologies for recognition (e.g. device fingerprinting). In this way YouTube will be able to obtain information about this website’s visitors. Among other things, this information will be used to generate video statistics with the aim of improving the user friendliness of the site and to prevent attempts to commit fraud.

Under certain circumstances, additional data processing transactions may be triggered after you have started to play a YouTube video, which are beyond our control.

The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 Sect. 1 lit. f GDPR, this is a legitimate interest. If a corresponding agreement has been requested, the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under: https://policies.google.com/privacy?hl=en.

We would like to point out that if you use YouTube (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), data will be transferred to Google (privacy policy) in the USA. The USA is considered by the European Court of Justice to be a country with a level of data protection that is inadequate by EU standards. If you do not use YouTube and your given consent is limited to the use of "required cookies" only, the transfer described above will not take place.

Google Maps

Via an API, this website uses the mapping service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is transferred to one of Google’s servers in the United States, where it is archived. The operator of this website has no control over the data transfer.

We would like to point out that after being activated (consent according to Art. 49 Para. 1 P. 1 lit. a GDPR), data will be transferred to Google (privacy policy) in the USA. The USA is considered by the European Court of Justice to be a country with a level of data protection that is inadequate by EU standards. If you do not use Google Maps, the transfer described above will not take place.

We use Google Maps to present our online content in an appealing manner and to make the locations disclosed on our website easy to find. This constitutes a legitimate interest as defined in Art. 6 Sect. 1 lit. f GDPR. If a respective declaration of consent has been obtained, the data shall be processed exclusively on the basis of Art. 6 Sect. 1 lit. a GDPR. This declaration of consent may be revoked at any time.

For more information on the handling of user data, please review Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.




Put your mind at rest. It's TECHART.

A new sport steering wheel just as you like it? More power and sound in your Sport mode? Or a sport styling upgrade?

Whether it's small wishes or big dreams, genuine TECHART options provide the whole world of individual freedom.


»But how about my warranties? Doesn't refinement affect my Porsche Approved Used Vehicle Guarantee or my Porsche New Vehicle Guarantee?«


If it's genuine TECHART, you can put your mind at rest. TECHART is refinement without chains – because we care about your warranties.

 

The extraordinary quality level of genuine TECHART products is backed by our warranties.

The european-wide TECHART PROTECT Warranty for individualized new and pre-owned Porsche vehicles is purpose-made for your Porsche model and provides comprehensive cover for all possible contingencies. Today’s and tomorrow’s. TECHART stands behind this promise together with a strong partner: automotive insurance specialist MENEKS provides 40 years of experience to ensure excellent warranty service.

Outside Europe, the TECHART TECHTRONIC Warranty provides security for your engine and drivetrain. According to the TECHTRONIC Warranty Terms, it offers cover up to a value of EUR 50,000.00



At a glance.

TECHART PROTECT and TECHART TECHTRONIC Warranty.

Warranty options:   TECHART PROTECT TECHART PROTECT TECHART TECHTRONIC
    for vehicles registered in Germany for vehicles
registered in Europe
(EU as well as Switzerland and Norway)
for vehicles registered outside Europe
statutory warranty covering TECHTRONIC engine management   yes yes yes
Warranty covering the complete vehicle:        
- combustion engine   yes yes yes
- electric engine / hybrid components   yes yes  
- fuel? / cooling system   yes yes  
- drivetrain / gearbox   yes yes yes
- suspension / steering   yes yes  
- braking system   yes yes  
- heating / air-condition   yes yes  
- electrical system   yes yes  
- body   yes yes  
111 point check   yes yes  
Free choice of repair shop upon agreement with warrantor   yes yes  
Come Back Routing including mobility warranty:        
- roadside accident & breakdown assistance   yes    
- towing service   yes    
- repair shop courtesy car service   yes    
- accomodation   yes    
- rental car   yes    
- train journey   yes    
- Pick?up / vehicle transport service   yes    
materian and labor cost included   yes yes yes
own contribution   0% 0% 0% up to 50,000 km mileage,
beyond: 10% cost sharing
per 10,000 km or part thereof
advance payment   0% 0% 0%
Validity period:   24 months if contracted up to 12 months after first registration 24 months if contracted up to 12 months after first registration according to remaining Porsche Waranty period
    12 months if contracted later than 12 months after first registration 12 months if contracted later than 12 months after first registration  
Mileage limit   unlimited unlimited 100,000 km

warranty validity ends at 100,000 km
or 2 years after first registration
Assurance renewable   up to 7 years/150,000 km up to 7 years/150,000 km  
Validity:   Europe-wide Europe-wide world-wide
Warranty remains valid if vehicle is sold to end user   yes yes yes
Warranty remains valid if vehicle is sold to commercial retailer       yes



 



By the way: how about some clarity about your Porsche Warranties if your Porsche is TECHART-refined?

Myths and Facts.


"Does the statutory warranty for defects in my vehicle cease to be valid due to TECHART individualization?"

"Does my Porsche's New Vehicle Guarantee cease to be valid?"

"And how about the Porsche Approved Pre-Owned Car Guarantee?"


Put your mind at rest. - It's TECHART.

Incorrect and misleading claims made by some dealers and vehicle sellers keep on leading to concerns being raised in current and prospective TECHART customers. An example of this is the claim that the vehicle manufacturer routinely advises that using accessories not approved by them leads to forfeiture of the guarantee overall. It is an unfortunate fact that incorrect and misleading assertions are also made on a frequent basis with respect to the vehicle warranty.
Don't let these assertions get to you.

TECHART would like to provide more clarity on the topic of warranties and guarantees and prevent any possible concerns caused by misleading assertions on the part of third parties. With this in mind, on the pages that follow we have commented on the questions and fallacies relating to these issues that come up most frequently1.

However, if you cannot find the answer to your question, please do not hesitate to contact us.

 

1 The law of the Federal Republic of Germany constitutes the basis for our comments. In other countries, particularly outside the European Union, different rules and statutory arrangements may apply as the case may be.



1. An explanation of guarantees and warranties (due to German Law)

1.1. Warranty for defects – what are they exactly?

The warranty for defects rules your statutory rights as purchaser with respect to the seller if there is a defect in the purchased item. The seller can indeed partially modify these rights by way of terms and conditions; however they cannot completely evade the consequential obligations. This statutory warranty for defects is applicable in relation to vehicle sellers or vehicle dealers and is connected to the purchase agreement.


1.2. How does it differ from a guarantee?

Due to German Law, there is a difference between the statutory warranty and the voluntary guarantee. By contrast, the seller or a third party (e.g. the vehicle manufacturer) grants a guarantee voluntarily – from a legal perspective. These guarantees often establish your rights as purchaser in the event of a defect; however in doing so go beyond the scope of the seller's statutory obligations or make it easier for you to claim against the seller in comparison with the statutory arrangements via the warranty. Should a third party (e.g. the vehicle manufacturer) provide a guarantee they shall be liable under the given alongside the seller.

Your claims under a guarantee and your statutory warranty claims exist independently of each other. Should the preconditions for applying the guarantee not be present you are still left with the option to assert your statutory warranty rights (in addition).



2. Frequent questions and fallacies on the topic of warranties

2.1 What rights can you as purchaser of a vehicle assert in the event of a defect?

If a purchased item is defective, you as purchaser may first of all request subsequent performance by way of a replacement being supplied or a repair. In the context of vehicle purchases only a repair is taken into consideration as a rule. The seller may refuse to supply a replacement immediately for reasons of proportionality.

Should the subsequent performance fail you may withdraw from the contract or reduce the purchase price. 
In particular cases you may also assert further claims.


2.2. Does the statutory warranty for defects in your vehicle cease to be valid due to TECHART individualization?

No, the statutory warranty for defects in your vehicle does not cease to be valid.German statutory legislation concerning warranties for defects even contains provisions relating to circumstances where a defective item has been remodeled. This provision would be redundant if remodeling – and this is what TECHART individualization is – led to your warranty rights ceasing to be valid. A general exclusion of your warranty rights by the vehicle manufacturer or the seller is not permissible in German law.

In a press release dated 3-6-2009 the German Association of Automobile Tuners [Verband Deutscher Automobil Tuner e.V.] (VDAT) has already provided clarification regarding this point:
“In principle, accessories from independent suppliers do not jeopardise the guarantee.”


2.3 Can TECHART individualization have other impacts on the guarantee for defects in your vehicle?

When ascertaining whether there is a defect, TECHART individualization can only have an impact on your vehicle's warranty for defects if the fitting of TECHART products causes changes to be made, which directly affect the defective area and lead to the vehicle thus no longer being in its original condition. Nevertheless, in this case the warranty for defects for TECHART products takes effect. Therefore, you have no need to worry about the warranty for defects “ceasing to be valid”.

Or put another wayif TECHART individualization has nothing to do with the defect that has arisen, your vehicle seller, e.g. your dealer, is liable for the defect in an unchanged manner. However, should TECHART individualization be verifiably responsible for the defect, claims under the warranty for defects do not arise against the vehicle seller but against TECHART.

VDAT provides the following example in this context: “A warranty claim for a defective window lift may not be rejected because alloy wheel rims from the open accessories market have been built in”.

2.4. Do Porsche's General Terms and Conditions restrict the warranty for defects for your vehicle if individualization is undertaken using TECHART products?

No. Porsche's Terms and Conditions  do not include any provisions restricting the statutory rights with respect to warranty for defects. This would not be permissible for private purchases under German law, either. According to the Terms and Conditions, certain modifications of the statutory arrangements apply with respect to liability for compensation. However, these apply irrespective of whether the vehicle is individualized or not.

 

2 Porsche terms and conditions of sale for new Porsche vehicles (vehicles) and original Porsche spare parts, accessories and replacement parts" (parts) for Germany, status as at 2009/2014



3. Frequent questions and fallacies on the topic of guarantees

3.1 What types of guarantee does the vehicle manufacturer offer?

As a rule, a new car guarantee is offered for new vehicles (in the case of Porsche: “The Porsche New Vehicle Guarantee”) and a pre-owned car guarantee (in the case of Porsche: “The Porsche Approved Pre-Owned Car Guarantee”) for second-hand, pre-owned vehicles3.

 

3 Porsche New Vehicle Guarantee, status as at 2009/2014 and Porsche Approved Pre-Owned Car Guarantee, status as at 2009/2012

 

3.2 Does TECHART individualization preclude these guarantee claims per se?

a) Does the Porsche New Vehicle Guarantee cease to be valid?

No, your guarantee claims under the Porsche New Vehicle Guarantee do not cease to be valid due to TECHART individualization per se. Especially the guarantee conditions of the Porsche New Vehicle Guarantee do not contain any such provision. In accordance with item III, 2c) of the guarantee conditions this only ceases to apply if defects have arisen due to parts being been built into the vehicle, the use of which Porsche has not approved or the vehicle has been altered in a manner not approved by Porsche (e.g. through individualization).

Thus, the Porsche New Vehicle Guarantee Warranty solely ceases to be valid if a defect has arisen and the customization is a causative factor behind this defect. 

b) Does the Porsche Approved Pre-Owned Car Guarantee cease to be valid?

If a Porsche Approved Pre-Owned Car Guarantee already exists for the vehicle, according to item 2.1 (7) of the General Policy Conditions of the Porsche Approved Guarantee Insurance such damage is excluded from the insurance cover, which has arisen due to parts being built into the vehicle, the use of which has not been approved by the manufacturer or the vehicle has been modified in a manner not approved by the manufacturer.

Thus, according to the policy conditions in the event of damage, such damage is only excluded from the insurance cover of an existing Porsche Approved Pre-Owned Car Guarantee, for which the individualization has been is a causative factor.

The following applies to a Porsche Approved Pre-Owned Car Guarantee being taken out for the first time or it being extended: should TECHART parts have already been built into the vehicle, according to the guarantee conditions Porsche may decline an application for a Porsche Approved Pre-Owned Car Guarantee to be taken out for the first time or extended, since there is no obligation to grant a Pre-Owned Car Guarantee.

Therefore, if requested TECHART offers a vehicle guarantee as an additional item, which provides coverage for individualized and pre-owned vehicles. TECHART would be happy to advise you of the details and conditions .

So, as a TECHART customer you are comprehensively covered even after your vehicle has been individualized or modified by TECHART products.

 

4 The scope and content of the guarantee offered by TECHART solely ensue from the TECHART guarantee conditions. The guarantee must be concluded in writing, explicitly and separately with TECHART. The TECHART guarantee conditions shall prevail.



4. Always play it safe. Genuine TECHART for your Porsche model.

Your interest in original TECHART brand products for individualizing your Porsche model is a clear indication that you do appreciate the values of an internationally renowned brand. In the case of TECHART, these include the high quality of materials and workmanship, the comprehensive MOT and safety tests as well as the design development of our aerodynamic products in the wind tunnel. Or put another way: the core values of a premium brand, made in Germany.

We want you to experience the added value offered by the quality of this brand even in the event of a defect in your vehicle.

TECHART or the TECHART dealer is liable under the contract concluded with you as a customer even under the statutory warranty for defective parts and services as well as the damage resulting therefrom – that is if a TECHART product is responsible for a “fault”.

With TECHART engine enhancement powerkits, such as TECHART powerkits with the TECHTRONIC® engine management system, TECHART is raising the bar even higher: to ensure enhanced performance based on the TECHTRONIC® engine management system, alongside the statutory warranty for defects TECHART offers a TECHART guarantee for defects in the engine and gearbox in accordance with the TECHTRONIC® guarantee conditions5.

 

5 The scope and content of the guarantee offered by TECHART solely ensue from the TECHART guarantee conditions. The guarantee must be concluded in writing, explicitly and separately with TECHART. The TECHART guarantee conditions shall prevail.

Please do not hesitate to get in touch with us if you would like us to advise you individually so as to clear up any further queries relating to the TECHART individualization of your Porsche model.

Learn more about the TECHART PROTECT warranty and mobility services as well as the TECHART TECHTONIC Warranty.


All sales are final. No returns

TechArt products are made in Germany and must be imported into the US. Products that are not in stock in the US will require a 2 week lead-time. Most of the carbon fiber products require approximately 5-6 weeks for delivery.

If your purchase is time sensative, please contact us for a delivery timeframe PRIOR to making your purchase. We are working very diegently to get all orders filled within this timeframe. 

A sales represenative will always contact you in the event that a part is on BO or NLA. 

Once your order is "ready to ship," you will receive an email with your tracking number and your order will be shipped using the method you chose at checkout. 

All manufacture warranties apply.  All TechArt products offer up to two year warranty from material defects.


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